Collection: Complaints

Making a Complaint at Kama Furniture

If you've encountered any issues with wardrobes purchased from Kama Furniture, we have a formal complaints procedure in place to address your concerns. Rest assured that your complaint will be handled with seriousness and professionalism, and our goal is to resolve it promptly and efficiently. Here's how our complaints procedure works:

  1. Positive and Serious Approach: We treat all complaints with a positive and serious attitude, acknowledging their importance.

  2. Ease of Complaint: We strive to make it as easy as possible for customers to file a complaint.

  3. Customer Support: If needed, we offer support to customers to help them file their complaints effectively.

  4. Prompt Handling: We aim to handle complaints quickly and effectively, minimizing any inconvenience for you.

  5. Transparency and Communication: Throughout the complaint resolution process, we will keep you informed and involved, ensuring transparency in the process.

Whether you've experienced:

  • Receipt of a damaged wardrobe
  • Missing elements in your wardrobe order
  • Issues with wardrobe assembly
  • Any other general complaint related to wardrobes

To file a complaint, please contact us through our dedicated email address:

Your feedback is important to us, and we are committed to addressing your concerns in a timely and professional manner. Please don't hesitate to reach out to us if you encounter any issues with our wardrobes or services.