Collapsible content

Is shopping on Kama Furniture secure?

Ensuring your complete confidence in providing personal and payment details over the internet is of utmost importance to Kama Furniture. We have invested in state-of-the-art site security measures to offer you the highest level of protection and assurance when making transactions or sharing personal information securely.

How do I place an order?

To place an order, begin by selecting your desired furniture items and adding them to your shopping basket. Each item is individually priced. You'll have the option to choose our Delivery Service or collect your order from our store. Follow the on-screen prompts to input your billing and delivery information, select your payment method, and when you're ready, submit your order. If you have specific instructions or important information (e.g., regarding property access), please share them in the 'Delivery Instructions' box.

If any details are missing, an error page will prompt you to review and complete them before proceeding. After completing your order, a confirmation screen will appear, allowing you to make any necessary changes to your selected furniture, delivery address, or payment details. Once you've verified the order's accuracy, click the 'submit' button, and you'll receive an automatic 'Thank you' page. Be sure to print it for your records.

Will I receive an order confirmation?

Upon placing your order, you'll receive an automatic acknowledgment email with brief order details. After processing your order, you'll receive a second email confirming your Kama Furniture delivery specifics, including the expected delivery date. Our dispatch department will send an email and text message 1-3 days before delivery, giving you the option to accept or decline the proposed delivery date. If declined, the delivery will be rescheduled to the next available date. This message will also contain a tracking link for your delivery status. On the day of delivery, you'll receive a final text message confirming the order is en route.

Can I make changes to my order?

Should you wish to modify your order, please email us or call our toll-free number at 01842 810420 for further assistance. While early alterations within a few days are typically manageable, once the manufacturer begins production, changes may incur a cancellation fee to cover costs. Keep in mind that ordering items at different times may result in variations in color matching. Altering your order might affect delivery timing and quoted prices.

Where is my order?

To check the status of your order's delivery, please email us or call us at 01842 810420 for further assistance.

What if my order is delayed?

We provide estimated delivery times, and any changes will be promptly communicated to you. Although Kama Furniture cannot be held responsible for delays beyond our control, we'll strive to keep you informed. If any delivery issues arise, please email us or call us at 01842 810420 for further assistance.

Will you assemble my furniture?

Our Kama Standard Delivery Service does not include installation, but we offer assembly as an additional service for a fee. To opt for assembly, select the "book assembly option" on the product page before making your purchase.

What occurs on the day of delivery?

Ensure all access points are clear of obstacles and someone is available at your property to receive and sign for the furniture.

What if I'm not home during delivery?

As all deliveries require a signature, we cannot leave the furniture unattended. It will be returned to the distribution center, and you will be contacted to arrange another delivery date, incurring an additional delivery charge.

Can I choose a specific delivery day or time?

We strive to deliver your order as promptly as possible, usually within 20 working days from the order date. Deliveries are made on a date of our choosing, but we'll coordinate with you to confirm delivery to your area. If you cannot accept delivery, we'll reschedule for the next available date.

What if my furniture doesn't fit?

When ordering furniture, it's essential to ensure it fits into your house and designated room. You are responsible if the furniture doesn't fit, so carefully check all doors, stairways, and available space. If the furniture doesn't fit during delivery, a delivery failed fee will apply, with the cost depending on your location and the specific products.

Do you offer international delivery?

Yes, we do offer international delivery for certain areas. Please call us to confirm delivery availability in your area and obtain a delivery quote.

How can I pay for my goods?

When ordering online, after selecting your furniture, you will be prompted to choose your preferred payment method, including major credit and debit cards such as MasterCard, Visa, Visa Electron, Delta, Solo, and American Express. Simply follow the on-screen instructions to complete the payment process.